legal

Terms of Service

Last updated: August 1, 2026 · Effective for all accounts

1.The agreement

These Terms of Service ("Terms") are a binding agreement between you and Locally ("Locally", "we", "us"), operator of locally.host, governing your use of our remote desktop (RDP), virtual private server (VPS), GPU instance and related hosting services (the "Services"). By creating an account or purchasing a Service you accept these Terms, our Privacy Policy and the Acceptable Use Policy in Section 5.

You must be at least 18 years old and legally able to enter contracts to use the Services.

2.Services

We provide self-managed infrastructure. That means we are responsible for the physical hardware, network, virtualization layer and the availability commitments in Section 7, and you are responsible for everything you install and run inside your server, including its software, configuration, security updates and data.

Plan specifications (CPU, RAM, storage, GPU model, bandwidth) are those listed on the pricing page at the time of purchase. Resources marked "dedicated" are reserved for your instance and not oversold.

3.Accounts

• You must provide accurate contact information and keep it current; official notices go to the email on file.
• You are responsible for safeguarding your credentials and for all activity under your account. Enable two-factor authentication; we strongly recommend it.
• One person or entity per account. Reselling Services is allowed only under a written reseller agreement with us.

4.Billing & refunds

• Cycle. Services bill monthly in advance in USD. Invoices are issued 3 days before renewal.
• Payment methods. Visa, Mastercard, BTC, ETH and USDT. Crypto payments are considered complete after 1 network confirmation. Crypto amounts are fixed at invoice time for 60 minutes.
• Money-back guarantee. Your first order of any plan carries a 3-day money-back guarantee. Request a refund within 72 hours of activation and we refund the full amount to the original payment method (crypto refunds are sent to the sending address, minus network fees).
• After the guarantee. Fees already paid are non-refundable, but you may cancel anytime and keep the Service until the end of the paid period.
• Late payment. Unpaid Services are suspended with data intact for 7 days, then permanently deleted. See Section 8.
• Chargebacks. Filing a chargeback instead of contacting support results in immediate account suspension pending resolution.

5.Acceptable Use Policy

You run your servers; we require only that you keep them legal and harmless to others. You must not use the Services to:

• Break the law of your jurisdiction or ours, including hosting or distributing content you have no rights to.
• Send spam or bulk unsolicited messages, or operate open relays/resolvers used for abuse.
• Launch attacks of any kind: DDoS, port scanning of third parties without authorization, brute forcing, phishing, malware hosting or command-and-control.
• Host content involving the exploitation of minors. This results in immediate termination and a report to authorities, without exception.
• Interfere with the platform itself, other customers, or attempt to bypass resource isolation.
• Mine cryptocurrency on non-GPU plans, or on GPU plans in a manner that violates power or thermal envelopes we publish for the plan.

AI workloads, model hosting, inference, fine-tuning, scraping public data within legal limits, automation, game servers, VPNs for personal use and similar workloads are expressly welcome.

We act on abuse reports and legal notices. Where safe and lawful, we notify you and give you a chance to fix a violation before suspending; immediate threats (active attacks, illegal content) are suspended first.

6.Your data & content

• Everything you store or run on your server is yours. We claim no rights to it.
• We do not inspect the contents of your disks, memory or traffic in the ordinary course of operations. See the Privacy Policy for the short list of what we do log.
• Backups and snapshots exist for your convenience and are deleted with the server. Keep independent copies of anything critical; you are responsible for your own backup strategy.
• Upon termination, server data is destroyed within 7 days and is not recoverable.

7.Service Level Agreement

We commit to 99.9% monthly availability of the network and hypervisor for each Service, excluding scheduled maintenance announced at least 48 hours in advance (max 4 hours per month) and factors outside our control.

• Below 99.9%: credit of 5% of the monthly fee for the affected Service.
• Below 99.5%: credit of 15%.
• Below 99.0%: credit of 30%.
• Below 95.0%: credit of 100%.

Credits are applied to future invoices, requested via ticket within 14 days of the incident, and are your sole remedy for availability shortfalls. Live uptime data is published on the status page.

8.Suspension & termination

• By you: cancel anytime from the panel. Service runs until the end of the paid period; no partial-month refunds after the money-back window.
• By us, for non-payment: suspension (data intact) for 7 days, then deletion.
• By us, for AUP violations: depending on severity, a warning with a deadline to remediate, suspension, or immediate termination. Fees for terminated Services due to violations are not refunded.

9.Limitation of liability

The Services are provided "as is" beyond the express commitments in these Terms. To the maximum extent permitted by law, Locally is not liable for indirect, incidental, special or consequential damages, or for loss of data, profits or business, arising from use of the Services. Our total aggregate liability for any claim is limited to the amount you paid us for the affected Service in the 3 months preceding the event.

Nothing in these Terms limits liability that cannot be limited under applicable law.

10.Changes to these terms

We may update these Terms as the Services evolve. Material changes are announced by email and on this page at least 14 days before taking effect. Continued use after the effective date constitutes acceptance. If you do not agree, cancel before the change takes effect and we will refund the unused remainder of your current period.

Questions about these Terms: legal@locally.host.